Luggage care and transfer to Valencia Airport

One of our agents will meet you at the designated airport meeting point 2 hours before your flight. Getting to the meeting point is quite straightforward once in the airport. You can find further information [here].

Based on the flight information you provide during the booking process, you will receive an email reminder about the delivery time. If your flight is rescheduled, delayed, or cancelled, please contact us to reschedule the delivery time. Kindly note that it is the user's responsibility to inform Tralli of any changes, and our agent can wait for you for a maximum of 30 minutes (delay surcharges may apply).

No worries, Tralli's concept is new, and we understand your concerns. After all, we are talking about your belongings!

Tralli implements robust safety and security measures to ensure your luggage is protected and constantly monitored. Each piece of luggage is covered to prevent scratches and is handled with the utmost care by our specialized staff.

Upon pickup, each piece of luggage is sealed in front of you with a unique and signed security seal. Upon delivery at the airport, you will be able to verify that the seal has not been tampered with. Additionally, our vans are tracked in real-time, allowing us to detect any incidents or service deviations.

The chances of losing a bag are almost non-existent. However, unforeseen circumstances may still occur, and we want to be prepared for that. Each piece of luggage is insured, so in the event that your luggage gets lost by Tralli, you will receive compensation to cover your belongings, as well as a package to meet your most immediate needs upon arrival at your destination.

At home, in the office, in a coffee shop, or even in the park if you wish... anywhere! We aim to make your life easy and convenient.

You will be able to check if your zip code is within our serviceable area in Valencia during the first step of the booking process.

Tralli uses predictive algorithms and artificial intelligence to plan its collection routes. Real-time traffic, detours, rush hours, and other circumstances are all factored in. Additionally, safety margins are incorporated by the Tralli routing engine to ensure we can react to unforeseeable events. We accurately track when each piece of baggage needs to be at the airport, allowing the system to automatically readjust routes if necessary to ensure no luggage is left behind.

However, unforeseen circumstances may still occur. In the rare event that we are unable to deliver your bag on time, you should definitely get on board. We will make sure your bags are shipped to your destination as soon as possible, shouldering the costs. In the meantime, Tralli will provide you with a package to cover your most immediate needs upon arrival at your destination.

So far, Tralli operates in Valencia only. We will be expanding soon to other cities with international airports. If you would like to see Tralli in your city, please send us a request here.

No worries. If you are not present when our agent arrives, either at the pickup location or at the meeting point at the airport for delivery (as applicable), we will wait for you for 15 minutes, during which we will attempt to reach you at your contact phone number at least three times. This should give you the opportunity to make it to the pickup location if you had forgotten about the meeting time.

If you still do not show up, we will unfortunately have to cancel the service so that our agent can proceed with the itinerary without further delay. A partial refund will be made to your original payment method, but a 10€ no-show fee will be retained in accordance with our Terms .