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Terms & Conditions

Last updated: 10 Novemeber 2024

Information about us

This website is owned and operated by M2B Global Technologies SL, with registered office at C/ Carlos Cervera, 14 Bajo – 46006 Valencia (Spain). The company’s registration number is B75274373 and it operates under the brand name Tralli.

Tralli provides luggage transfer services and performs the required actions for the collection and delivery of baggage. The company may engage third-party services to fulfill the company’s operational needs. For any queries related to the website or these Terms, you can reach out to our support team at admin@tralli.es.

These Terms

These Terms form the foundation of our contract with you for providing our services.

These Terms apply to all users of the Tralli website and the services that the company provides. Please take a few minutes to read them carefully. By interacting with this site in any way or by using our services, you agree to these Terms and Conditions.

If you do not agree, please refrain from using either the website or our services. Continuing to use will be considered acceptance of these Terms. If a booking was made on your behalf by a third party then your continued use of our services means that you agree to these Terms.

  • Each party confirms that they are not relying on any statements or promises other than those included in this contract.
  • Any changes or additions to these Terms within the scope of the booking must be in writing and signed by an authorized representative to be valid.
  • If any part of these Terms is found to be unlawful, the rest will remain in effect.
  • The website and its content are owned by M2B Global Technologies SL or third parties and you cannot claim any rights to them.
  • The website is for personal use only. You cannot modify, copy, distribute, or sell any information from the website. You may download and print pages for personal use only.
  • Termination of this contract does not affect any rights or obligations that have accrued before the termination date.
  • Only the parties to this contract have rights under it.
  • We may subcontract any part of the services to third parties.
  • Any notices required under these Terms must be in writing and can be given in person, by email, or by registered post. Email notices are considered delivered immediately; registered post notices are considered delivered 48 hours after posting (EU) or five business days after posting (outside the EU).
  • Tralli can amend these Terms at any time by posting the updated terms on the website. The new Terms will apply to services agreed upon after the effective date of the changes. We recommend you check the Terms regularly.
  • We may run promotions and reserve the right to change or withdraw them at any time.
  • You must be over 18 to make a booking. If you are under 18, do not use our services.
  • We have the right to keep any of your property, including bags, until any outstanding charges are paid.
  • These Terms are governed by the laws of Spain. Any disputes will be handled exclusively by the courts of Spain.

Content

Tralli tries to ensure the information on website is accurate and free of errors. Any errors identified will be corrected promptly.

Tralli reserves the right to update information regarding our services and terms without notice.

Reproduction or storage of this website’s content for anything beyond personal use requires prior written authorization from Tralli.

Unauthorized links to this site are strictly prohibited. Tralli disclaims responsibility for the content or origin of any unauthorized links. Tralli is not responsible for content on third-party platforms linked to from this site.

Intellectual Property Rights

All content on this site, including text, graphics, images, and trademarks, is protected by copyright and industrial property laws and is either owned by Tralli or used with permission from other entities.

These materials may not be edited, reproduced, or used in any way without prior written consent, except as permitted by copyright law.

Tralli responsabilities

  • Tralli shall ensure the delivery of its services with reasonable professionalism. This means ensuring that all tasks are performed competently and to a standard that would be expected from a diligent and experienced provider in the transit and logistics industry.
  • Tralli will accept and deliver baggage to the person that the company reasonably believes to be the booking owner or, if applicable, the authorized recipient

User responsabilities

  • You must be present at the pickup address and the delivery point at the airport (as applicable) at the scheduled times until the bag is collected or delivered by us. If you are not present:
    • Tralli agent will wait at the pickup or delivery point (as applicable) for up to 30 minutes. You will be notified of our agent’s expected arrival time. The first 15 minutes of waiting are free, but after that, a fee of 10€ will be charged. When the 30-minute wait time limit is reached, Tralli agent will leave. If the 30-minute wait time is exceeded: your booking will be canceled without refund.
  • By submitting a booking, you confirm that:
    • You own the baggage or have the authority to handle the it, and you are fully responsible for its packing and contents.
    • The baggage contains no prohibited items. Check your airline’s website for a list of prohibited items.
    • You understand and comply with Tralli’s baggage allowance policy as described in the “Accepted baggage” section of these Terms.
    • You understand and comply with your airline’s baggage allowance policy. You are fully responsible for any excess baggage charges in respect of your booking and for the results of any failure to comply with your airline’s policy.
    • Each piece of baggage weighs less than 32kg. If any bag exceeds 32kg, it will not be collected by Tralli and the applicable fees will not be refunded.
    • You have provided a valid pickup address
    • All information provided at the time of booking is accurate, and any changes prior to the scheduled time will be communicated to us, at least 4 hours prior to the start of the scheduled time slot.
    • There is safe, legal, free parking near the pickup address, or you can meet Tralli agent at their vehicle with the baggage. If these conditions are not met, your booking may be canceled without refund.
    • Despite any additional baggage charges, you have no reason to believe the baggage will not be accepted by your airline.
    • You will inform Tralli of any last-minute changes to your departure time, including flight changes, or cancellations.
    • You have a confirmed booking for the flight indicated in the booking.

Booking

  • Booking Confirmation: your booking is confirmed once we send you an email confirmation to the email address you provided. This email forms a contract between us, incorporating these Terms and the details in the email.
  • Right to Decline: We can decline any booking and will notify you by email if we do so. We are not required to provide a reason for such cancellations.
  • Changes and Cancellations: While we aim not to change or cancel accepted bookings, sometimes it’s necessary. If we need to change or cancel your Booking, we will inform you.
  • Contact Information: You must provide a valid phone number and email address so we can contact you about your booking. If we cannot reach you using the provided details, we may cancel your booking immediately. Charges may apply.
  • Accurate Information: Ensure all information, including payment details, is accurate and up-to-date from when you submit your booking until the services are completed. Incorrect or outdated information may lead to cancellation of your booking. Charges may apply.
  • Other terms as described in Annex A will apply.

Pricing and payment

  • Service Pricing: The price for our services is based on our price list. The final price will be provided during the booking process.
  • Price Changes: We may change our prices at any time, but changes will not affect confirmed bookings unless there’s an error in the pricing. If prices change between your booking submission and our acceptance, we will contact you to discuss before confirming the booking. Prices include local VAT or other sales taxes unless stated otherwise.
  • Payment Pre-Authorization: We may pre-authorize an additional small amount on your payment card before the scheduled time slot to cover any potential extra bag or delay/no-show charge.
  • Payment Terms: Full payment is required in advance when making the booking. We accept credit cards, debit cards, and other payment methods indicated on our website. Your payment details must be provided at the time of booking, or the booking may not be accepted. Payments are processed by SBPay.me and Stripe.
  • Loyalty Rewards and Vouchers: Any loyalty rewards, voucher codes, or referral credits can only be applied when making the booking. These have no cash value and cannot be transferred.

Accepted baggage

  • Only regular suitcases in good shape and appropriately enclosed will be accepted.
  • Pieces of luggage not packed safely or packed in odd ways will not be accepted (i.e. cardboard boxes, plastic bags, stuff taped/wrapped together, or the such).
  • The maximum weight per bag cannot exceed 32kgs.
  • The maximum dimensions per bag cannot exceed 85 x 55 x 40 centimeters (Height x Width x Depth)

Baggage content disclaimer

Tralli is not responsible for the content of your luggage. Users are solely responsible for ensuring that their luggage complies with all applicable laws and regulations.

Tralli disclaims any liability for any consequences, actions, or penalties imposed by authorities due to the contents of a user’s luggage. Users should ensure that no prohibited, illegal, or hazardous items are included in their luggage. By using Tralli’s services, users accept full responsibility for the contents of their luggage.

Your right to cancel

You can cancel your booking via the links provided in the booking confirmation email or by contacting our customer service team. Your cancellation is complete only when you receive a confirmation email from us.

To be eligible for a refund, cancel at least 2 hours before the scheduled time slot. No refund will be given for late cancellations. Any refund due will be processed within 10 days of your cancellation confirmation email.

Tralli right to cancel

  • We reserve the right to cancel your booking at any stage prior to our pickup of your bag. We do not have any obligation to give you a reason for cancelling. In the event that we need to cancel your booking due to any reason outlined in Section “Events out of our control”, you will not have any automatic right to a refund.
  • We reserve the right to cancel the booking during the pickup process if your baggage does not comply with the Baggage Requirements as described in these Terms. In such case, you will not be elegible for a refund. 

Security

As part of our security procedures, your bags may be screened by our personnel or representatives. Your baggage will not be opened or searched by our personnel or representatives without your consent, save where we are required to do so by any relevant regulatory or governmental authorities.

Fair usage policy

We reserve the right to reject or cancel any uncompleted bookings where we believe there to be mis-use of the services by you or a third party related to you, including but not limited to any unauthorised resale of the services for commercial gain.

Tralli liability

  • We shall have no liability for any interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access to our website.
  • It is your responsibility to ensure that your bag is insured for transportation or in respect of the Services. We do not insure any bag and we do not offer or sell any insurance services.
  • We shall, in any event, have no liability in respect of the content of your baggage
  • Subject to the terms of this Section, our liability to you for loss and/or damage caused by our negligence, breach of contract, breach of statutory duty or otherwise which arises out of or in connection with these Terms or the provision of or failure to provide the services or their use by you shall be limited as follows:
    • we shall have no liability for loss of or damage to any excluded items or prohibited items;
    • in the event that your baggage or any of its contents is lost, delayed or damaged, we will reimburse you in accordance with our compensation policy as may be in force from time to time, provided that at all times our liability shall not in any event exceed those set out in Article 22 (2) of the Montreal Convention;
    • in relation to the services generally (other than for a lost, delayed or damaged bag as is set out at this Section), our total liability to you in respect of each booking shall not exceed 400€;
  • Subject to these Terms, where a delay is outside of our reasonable control, in cases where the delivery of your baggage is delayed by more than 24 hours as a direct result of our failure to provide the services in line with these Terms, we will reimburse you the reasonable cost of essential toiletries and essential clothing for every night that you are left without access to your baggage for up to a maximum of 3 nights.
  • We shall not be liable to you, whether in negligence, breach of contract, breach of statutory duty or otherwise, for any (i) indirect, special or consequential loss, (ii) losses arising from business interruption, (iii) wasted management time, (iv) loss of profit, (v) loss of revenue, (vi) loss of goodwill; or (vii) loss of data.
  • We shall not be liable to you or deemed to be in breach of these Terms by reason of any delay in performing or any failure to perform any of our obligations under these Terms if the delay or failure was due to any circumstances beyond our reasonable control in accordance with these Terms.
  • We shall, in any event, have no liability in respect of any claim for a damaged Bag (including missing items), that is not notified to us by you in writing with sufficient detail as to the nature and amount of the claim within seven (7) days of the circumstances giving rise to the claim. You must then provide documentation supporting your loss within a further fourteen (14) days.
  • We shall, in any event, have no liability in respect of any claim for a damaged Bag (including any missing contents) where there is, in our opinion, insufficient evidence to show that the damage to the bag was incurred whilst in our possession.
  • We shall, in any event, have no liability in respect of any claim for a lost or delayed Bag that is not notified to us by you in writing with sufficient detail as to the nature and amount of the claim within seven (7) days of you learning of the loss or delay to your bag. You must then provide such documentation as may be requested (including but not limited to receipts, photos and proof of purchase) supporting your loss within a further fourteen (14) days.
  • You acknowledge that the limitations on our liability as set out in this Section are fair and reasonable in the circumstances and have been taken into account and reflected in the level of the prices charged.
  • Nothing in these Terms shall be deemed to limit our liability in respect of (i) death or personal injury caused by our negligent act or omission; (ii) fraud or fraudulent misrepresentation; or (iii) any other losses which cannot be excluded or limited by applicable law.

Events out of our control

We shall not be liable for any failure to provide our services or any loss or damage arising from any event outside of our control, or any act or omission of you or any third party including but not limited to any:

  • Network Disruptions: Any national or local disruptions in ground networks.
  • Uncontrollable Events: Events beyond our control, such as natural disasters or acts of God.
  • Regulatory Actions: Actions by aviation authorities, police, or other regulatory or governmental authorities, including airport operators.
  • User Non-Compliance: Failure by you to comply with your responsibilities or obligations under these Terms.
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Edificio Lanzadera
Carrer del Moll de la Duana, s/n
46024 Valencia - Spain

contact@tralli.es

© 2024 M2B Global Technologies SL | All rights reserved

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Luggage policy

Allowed luggage

What kind of bags do we accept?

Any suitcase or backpack in good shape and appropriately enclosed that an airline would accept as check-in or hand-luggage.

>> Max weight: 32kg
>> Max size: 85x55x40cm

Not allowed luggage

What kind of baggage do we NOT accept?

Unfortunately, we can't accept pieces of luggage not packed safely or packed in odd ways (cardboard box, plastic bags, stuff taped/wrapped together, and the such).
If you have doubts about the elegibility of your luggage, we strongly recommend to contact us here before booking the service.