Last updated: 10 Novemeber 2024
Information about us
This website is owned and operated by M2B Global Technologies SL, with registered office at C/ Carlos Cervera, 14 Bajo – 46006 Valencia (Spain). The company’s registration number is B75274373 and it operates under the brand name Tralli.
Tralli provides luggage transfer services and performs the required actions for the collection and delivery of baggage. The company may engage third-party services to fulfill the company’s operational needs. For any queries related to the website or these Terms, you can reach out to our support team at admin@tralli.es.
These Terms
These Terms form the foundation of our contract with you for providing our services.
These Terms apply to all users of the Tralli website and the services that the company provides. Please take a few minutes to read them carefully. By interacting with this site in any way or by using our services, you agree to these Terms and Conditions.
If you do not agree, please refrain from using either the website or our services. Continuing to use will be considered acceptance of these Terms. If a booking was made on your behalf by a third party then your continued use of our services means that you agree to these Terms.
Content
Tralli tries to ensure the information on website is accurate and free of errors. Any errors identified will be corrected promptly.
Tralli reserves the right to update information regarding our services and terms without notice.
Reproduction or storage of this website’s content for anything beyond personal use requires prior written authorization from Tralli.
Unauthorized links to this site are strictly prohibited. Tralli disclaims responsibility for the content or origin of any unauthorized links. Tralli is not responsible for content on third-party platforms linked to from this site.
Intellectual Property Rights
All content on this site, including text, graphics, images, and trademarks, is protected by copyright and industrial property laws and is either owned by Tralli or used with permission from other entities.
These materials may not be edited, reproduced, or used in any way without prior written consent, except as permitted by copyright law.
Tralli responsabilities
User responsabilities
Booking
Pricing and payment
Accepted baggage
Baggage content disclaimer
Tralli is not responsible for the content of your luggage. Users are solely responsible for ensuring that their luggage complies with all applicable laws and regulations.
Tralli disclaims any liability for any consequences, actions, or penalties imposed by authorities due to the contents of a user’s luggage. Users should ensure that no prohibited, illegal, or hazardous items are included in their luggage. By using Tralli’s services, users accept full responsibility for the contents of their luggage.
Your right to cancel
You can cancel your booking via the links provided in the booking confirmation email or by contacting our customer service team. Your cancellation is complete only when you receive a confirmation email from us.
To be eligible for a refund, cancel at least 2 hours before the scheduled time slot. No refund will be given for late cancellations. Any refund due will be processed within 10 days of your cancellation confirmation email.
Tralli right to cancel
Security
As part of our security procedures, your bags may be screened by our personnel or representatives. Your baggage will not be opened or searched by our personnel or representatives without your consent, save where we are required to do so by any relevant regulatory or governmental authorities.
Fair usage policy
We reserve the right to reject or cancel any uncompleted bookings where we believe there to be mis-use of the services by you or a third party related to you, including but not limited to any unauthorised resale of the services for commercial gain.
Tralli liability
Events out of our control
We shall not be liable for any failure to provide our services or any loss or damage arising from any event outside of our control, or any act or omission of you or any third party including but not limited to any:
Cookie | Duration | Description |
---|---|---|
__cf_bm | 1 hour | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
__hssc | 1 hour | HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. |
__hssrc | session | This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session. |
_cfuvid | session | Calendly sets this cookie to track users across sessions to optimize user experience by maintaining session consistency and providing personalized services |
cookielawinfo-checkbox-advertisement | 1 year | Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category. |
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
CookieLawInfoConsent | 1 year | CookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie. |
elementor | never | The website's WordPress theme uses this cookie. It allows the website owner to implement or change the website's content in real-time. |
PHPSESSID | session | This cookie is native to PHP applications. The cookie stores and identifies a user's unique session ID to manage user sessions on the website. The cookie is a session cookie and will be deleted when all the browser windows are closed. |
rc::a | never | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
rc::c | session | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
wpEmojiSettingsSupports | session | WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user's browser can display emojis properly. |
Cookie | Duration | Description |
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messagesUtk | 6 months | HubSpot sets this cookie to recognize visitors who chat via the chatflows tool. |
pll_language | 1 year | Polylang sets this cookie to remember the language the user selects when returning to the website and get the language information when unavailable in another way. |
Cookie | Duration | Description |
---|---|---|
__hstc | 6 months | Hubspot set this main cookie for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). |
_ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
_ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
hubspotutk | 6 months | HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. |
Cookie | Duration | Description |
---|---|---|
VISITOR_INFO1_LIVE | 6 months | YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface. |
VISITOR_PRIVACY_METADATA | 6 months | YouTube sets this cookie to store the user's cookie consent state for the current domain. |
YSC | session | Youtube sets this cookie to track the views of embedded videos on Youtube pages. |
Cookie | Duration | Description |
---|---|---|
__Secure-ROLLOUT_TOKEN | 6 months | Description is currently not available. |
Luggage policy
What kind of bags do we accept?
Any suitcase or backpack in good shape and appropriately enclosed that an airline would accept as check-in or hand-luggage.
>> Max weight: 32kg
>> Max size: 85x55x40cm
What kind of baggage do we NOT accept?
Unfortunately, we can't accept pieces of luggage not packed safely or packed in odd ways (cardboard box, plastic bags, stuff taped/wrapped together, and the such).
If you have doubts about the elegibility of your luggage, we strongly recommend to contact us here before booking the service.